The Autoimmune Institute Guarantee / Returns Policy
At the Autoimmune Institute we want you to be completely satisfied with your supplement experience.
All too often these days it's easy to buy poor quality supplements that do absolutely nothing but cost you money and certainly fail to live up to the marketing hype so many companies seem to generate.
We NEVER want you to feel that way about our products. EVER.
We are a relatively small, family run business (that's us in the picture with our Supergirl daughter, Sophie) doing our best to bring a touch of quality to the often murky world of health and supplements.
We plan to build that brand by offering ultra high quality, pure, effective supplements that are backed by science, and are tried and tested. And we'll combine that with world class customer service.
The 90 Day Happiness Guarantee
We want our customers to feel 100% confident about shopping with us, and 100% happy with the products and services we offer. This is why we offer a 90 Day Happiness Guarantee on all of our products...
If for ANY reason, at any time, you feel a product or service you receive from us is below par, we'll offer to either refund your purchase or exchange the item for something else in our range.
How It Works
It couldn't be simpler. If you are unhappy at any time, simply email us at firstname.lastname@example.org, explain your issue, and we will help you out the best we can.
For further details, please read terms and conditions below...
If you are unhappy with your product simply return the unused portion (in the original product container) of your Autoimmune Institute product order within 90 days of your billing date for a full refund of the product price. Please note we are unable to refund postage costs.
Return and Exchange Procedures:
Refunds/Exchanges: Contact our customer support centre 24 hours a day at email@example.com explaining your issue.
Return the unused portion of your product (to the below address) and the original invoice to ensure proper handling. If you would like to exchange your return for another quality product of equal or lesser value, please indicate what product(s) in your return.
Important: Return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.
Returns must be received in our offices within 90 days from billing date. All charges (excluding delivery and handling fees) are fully refundable 90 days from the billing date. Exchange requests must be received by our offices within 90 days from the billing date. Returns should be sent to Autoimmune Institute, 23 Morses Ln, Brightlingsea, Colchester CO7 0SQ
Used/Empty product containers may only be returned if adequate time has elapsed to consume the product as directed on the label. For example, we will not accept a six-month supply of empty product containers after only one or two months.
All refunds will be processed to the original form of payment within 72 hours of receiving the package. Please allow up to 10 days for your bank to process the refund.
Advanced Multi - Multivitamin and Mineral Complex (with 5-MTHF, D3, K2, B12, CoQ10 and much more!)
Advanced Vitality - Natural Energy Supplement for Fatigue
* Results Not Typical. All discussion about results on this website are based on individual findings where each circumstance is completely unique and may not be similar or the same as you. These products are not intended to diagnose, treat, cure or prevent any disease. The information on this Web site or in emails is designed for educational purposes only. It is not intended to be a substitute for informed medical advice or care. You should not use this information to diagnose or treat any health problems or illnesses without consulting your doctor.